Last updated: April 24, 2026

Return and Refund Policy for Tobac-Go

Thank you for shopping at Tobac-Go. If you are not fully satisfied with your purchase, our policy explains how returns, refunds, and cancellations work clearly and simply.

Cancel Anytime

Within 1 day

Return Window

2 days after delivery

Refund Time

Within 7 days

Need Help?

info@tobacgo.in

Policy Center

Privacy Shipping Terms Returns

Interpretation and Definitions

Clear meanings for the terms used in this policy.

The words with the first letter capitalized have specific meanings under this policy. These definitions apply whether they appear in singular or plural form.

Company

Tobac-Go, 38,39 Lower Ground Floor, Street 76 Market, Amarpali Silicon City, Sector 76, Noida, Uttar Pradesh 201306.

Goods

Items offered for sale on the Service.

Orders

A request by You to purchase Goods from Us.

Service

The Website and its shopping experience.

Your Order Cancellation Rights

You may cancel your order within 1 day without giving any reason. After 1 day, the order will be dispatched.

How to cancel

Send a clear statement of your decision to info@tobacgo.in.

Return timeline

Return the Goods within 2 days of receipt, or within 2 days after a third party not being the carrier takes possession.

Refund timeline

We will reimburse you no later than 7 days from when we receive the returned Goods, using the same payment method.

Conditions for Returns

Eligible Returns

Goods purchased within the return window.
Goods returned in original packaging.
Goods that are damaged or not functional.

Non-returnable Goods

Personalized or made-to-order Goods.
Goods that spoil quickly or are past expiry.
Unsealed health or hygiene products.
Goods inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet these conditions, at our discretion.

Regular priced Goods may be refunded. Sale items are not eligible for refund unless required by applicable law.

Returning Goods

You are responsible for the cost and risk of return shipment. Use an insured, trackable service so your package reaches us safely.

Send returns to:

Tobac-Go

38,39 Lower Ground Floor

Street 76 Market, Amarpali Silicon City

Sector 76, Noida, Uttar Pradesh 201306

We cannot issue a refund without receipt of the returned Goods or proof of delivery.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return once it is received.

If the gift was not marked as such or was shipped to the purchaser first, the refund will go to the gift giver.

Need support?

Email: info@tobacgo.in

Contact Us

If you have any questions about our Returns and Refunds Policy, please reach out to us by email.

Email

info@tobacgo.in

Email Support